Official brand FAQ (curated)
- Can I start Genki Traveler after my trip has already started? Yes. Official Genki Help Center states you can start while already abroad.
- What is the deductible in Genki Traveler? EUR 50 per insurance case, and it does not apply to inpatient hospital stays.
- What is the maximum medical limit shown for Genki Traveler? Official materials reference up to EUR 1,000,000 per insurance case.
- Does Genki Traveler cover pre-existing conditions? No. Official conditions indicate pre-existing conditions are excluded.
- How long can coverage run? Official guidance references a maximum contract period of up to 1 year.
- Is there global coverage? Yes, with home-country limitations explained in official documentation.
- Does it include emergency repatriation? Yes, medically necessary repatriation is included per official plan info.
- Are sports and scooter incidents covered? Some are covered under specific rules; risky/excluded scenarios are listed in official conditions.
- How do outpatient claims work? You usually pay first, submit through Member Center, and reimbursement is reviewed per policy terms.
- Where do I file a claim? Through the official member/claims flow referenced by Genki support documentation.